PRIVACY
At Cocoa and Vanilla we are committed to protecting your privacy and complying with the National Privacy Principles. We maintain the privacy of your information using up to date and secure technology.
Information You Provide
To process and fulfill your order, we need to know your;
- Name
- Email Address
- Phone Number
- Billing Address
If you are not sending the order to your Billing address, we also need to know the;
- Recipient Name, if not you
- Delivery Address
We will keep your name, email, phone number and address in our database.
We will not keep any credit card details.
We will not use or disclose the information you give us about yourself except:
- when legally required to do so;
- for the purpose you give us the information;
- a purpose related to that reason;
- or another purpose to which you have consented.
Unless you have told us otherwise, we may also use your personal information to send you notices, SMS or emails about special offers, new products, services, promotions, and other information. You may elect not to receive these offers and information at any time by unsubscribing on the site.
How We Protect Your Information
We are committed to protecting the information we receive from you. We follow high grade technical and management practices to help protect the confidentiality, security, and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. We have implemented commercially reasonable precautions, which are designed to protect your information from unauthorised access, disclosure, use, and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. In addition, only those employees and third parties who need access to your personal information in order to perform their duties are allowed such access. You should take steps to protect against unauthorised access to your, phone, and computer by, among other things and signing off after using a shared computer. Also, you should never share your log-in information with others.
Changes to this Privacy Policy
Cocoa and Vanilla may review and update this Privacy Policy from time to time to reflect changes in the law, our business practices, procedures and structure, and the community’s changing privacy expectations. While it is not possible to notify you of changes to the Privacy Policy, the latest version of the Privacy Policy will be available on our website.
Contact
To request access to personal information held about you in our records, to make a privacy-related complaint, to obtain more information about this Privacy Policy or to enquire about privacy matters generally, please contact customercare@cocoa-and-vanilla.com
Third Parties
Sometimes we will need to give your details to someone else. Those third parties will be bound by the Privacy Act and maintain their own policies which can be found on their websites.
We may, from time to time, use the services of agents, contractors or third party service providers for the purpose of providing administrative, telecommunication, computing or other services (including email promotions) in connection with the operation of Cocoa & Vanilla. These external service providers are under a contractual agreement not to disclose information and to keep it confidential and secure.
If you consent to receive Cocoa and Vanilla special offers, Cocoa and Vanilla may use your personal information to provide special offers from third parties. Where such special offers are sent to you, they will be sent by Cocoa and Vanilla and may be co-branded with the third party. You may opt out from receiving Cocoa and Vanilla special offers at any time by logging onto the Cocoa and Vanilla website and updating your preferences.
We reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in, and use of, the site. We may provide aggregated data from these analyses to third parties. Although Cocoa and Vanilla may have links to other sites, we do not take any responsibility for their privacy policies and content.
Cookies
Cocoa and Vanilla uses cookies and the personal information stored in cookies may be used by Cocoa and Vanilla to track your use of the Cocoa and Vanilla website and to personalise the website for you. We won’t pass this information on to anyone else unless you tell us to.
You should also be aware that non-personal information and data may be automatically collected through the standard operation of our Internet servers or through the use of Cookies. Cookies are small text files that are used to recognise repeat users, facilitate your ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.
Cookies are used to collect information such as the number of unique visitors, how long these visitors spend on the website and the date and time of the visit. This non-personal information may be collected and aggregated.
You should be aware that we cannot control the use of Cookies or the resulting information by third parties hosting data for us. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allow the user to deny or accept the Cookie feature.
We also may use third-party website analytics tools that collect information about visitor traffic on the Sites. The information we may collect by automated means includes:
- Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser, domain name, and operating system type)
- URLs that refer visitors to our sites
- Dates and times of visits to our sites
- Information on actions taken on our sites (such as page views and site navigation patterns)
- A general geographic location (such as country and city) from which a visitor accesses our websites
- Search terms that visitors use to reach our sites and the webpage that led you to the Sites
Information Collection and Use
The information we collect from you is used to conduct transactions with you, including fulfilling your purchases of our products, to send you information or content in which you may be interested, and keep you abreast of any updates related to our site. We also use this information to personalise and continually improve our site, services and your experience with them.
Information Collected Upon Registration
You may browse our site without registering. If you would like to place an order, we do not require you to register with us on the site.
In some circumstances, such as making a purchase of our products, we will request that you provide your credit card or acceptable payment option and your billing address and shipping address. We neither store nor have records of your payment information. Please see above for more details.
We may also collect personal information to assist in identifying ways in which we can provide you with a better service, or enhance your experience of our website and mobile site.
Unless you tell us otherwise, Cocoa and Vanilla may use personal information about you for marketing and research purposes. You can let us know at any time if you no longer wish to receive marketing material. Please note that we may still need to use your personal information to provide you with the products you have requested from us as a customer.
Social Media
Our website may contain links to online forums. Think carefully before you post or publish any personal information in these forums as it will be publicly available.
Links to other websites
Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-Cocoa and Vanilla website, please understand that Cocoa and Vanilla is not responsible for the privacy practices of that site.
SMS Privacy Policy Best Practices
At Cocoa and Vanilla, we are committed to protecting your privacy and ensuring the security of your personal information. This SMS privacy policy outlines how we collect, use, and safeguard your phone number for promotional and order update purposes.
Collection of Phone Number:
- We collect your phone number solely for the purpose of providing you with promotional offers and order updates related to products and services offered by Cocoa and Vanilla.
Use of Phone Number:
- Your phone number will be used to send you promotional messages, special offers, and updates about our products and services.
- We may also use your phone number to send you order confirmations, shipping notifications, and other important updates related to your purchases.
Data Sharing:
- We will never share, sell, or disclose your phone number to third parties for marketing purposes without your explicit consent.
- Your phone number will only be shared with trusted third-party service providers who assist us in delivering SMS messages or processing orders on our behalf.
Opt-Out:
- You have the right to opt-out of receiving SMS messages from us at any time. To opt-out, simply reply "STOP" to any message you receive from us, or contact our customer support team.
- Opting out of SMS messages will not affect your ability to receive other types of communications from us, such as email updates.
Changes to Privacy Policy:
- We reserve the right to update or modify this SMS privacy policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically for updates.
By providing us with your phone number, you consent to the collection, use, and processing of your personal information as outlined in this SMS privacy policy.
For questions or concerns about our SMS privacy practices, please contact us at customercare@cocoa-and-vanilla.com.
Thank you for trusting Cocoa and Vanilla with your privacy.
Mobile Terms of Service
COCOA AND VANILLA
Last updated: March 9, 2022
The COCOA AND VANILLA mobile message service (the "Service") is operated by COCOA AND VANILLA (“COCOA AND VANILLA”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to COCOA AND VANILLA’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of COCOA AND VANILLA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, add to cart , and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with COCOA AND VANILLA. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Cocoa or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other COCOA AND VANILLA mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Cocoa or email customercare@cocoa-and-vanilla.com
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
