At Cocoa and Vanilla we are committed to protecting your privacy and complying with the National Privacy Principles. We maintain the privacy of your information using up to date and secure technology.
Information You Provide
To process and fulfill your order, we need to know your;
- Email Address
- Phone Number
- Billing Address
If you are not sending the order to your Billing address, we also need to know the;
- Recipient Name, if not you
- Delivery Address
We will keep your name, email, phone number and address in our database.
We will not keep any credit card details.
We will not use or disclose the information you give us about yourself except:
- when legally required to do so;
- for the purpose you give us the information;
- a purpose related to that reason;
- or another purpose to which you have consented.
Unless you have told us otherwise, we may also use your personal information to send you notices or emails about special offers, new products, services, promotions, and other information. You may elect not to receive these offers and information at any time by unsubscribing on the site.
How We Protect Your Information
We are committed to protecting the information we receive from you. We follow high grade technical and management practices to help protect the confidentiality, security, and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. We have implemented commercially reasonable precautions, which are designed to protect your information from unauthorised access, disclosure, use, and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. In addition, only those employees and third parties who need access to your personal information in order to perform their duties are allowed such access. You should take steps to protect against unauthorised access to your, phone, and computer by, among other things and signing off after using a shared computer. Also, you should never share your log-in information with others.
Sometimes we will need to give your details to someone else. Those third parties will be bound by the Privacy Act and maintain their own policies which can be found on their websites.
We may, from time to time, use the services of agents, contractors or third party service providers for the purpose of providing administrative, telecommunication, computing or other services (including email promotions) in connection with the operation of Cocoa & Vanilla. These external service providers are under a contractual agreement not to disclose information and to keep it confidential and secure.
If you consent to receive Cocoa and Vanilla special offers, Cocoa and Vanilla may use your personal information to provide special offers from third parties. Where such special offers are sent to you, they will be sent by Cocoa and Vanilla and may be co-branded with the third party. You may opt out from receiving Cocoa and Vanilla special offers at any time by logging onto the Cocoa and Vanilla website and updating your preferences.
We reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in, and use of, the site. We may provide aggregated data from these analyses to third parties. Although Cocoa and Vanilla may have links to other sites, we do not take any responsibility for their privacy policies and content.
Cookies are used to collect information such as the number of unique visitors, how long these visitors spend on the website and the date and time of the visit. This non-personal information may be collected and aggregated.
We also may use third-party website analytics tools that collect information about visitor traffic on the Sites. The information we may collect by automated means includes:
- Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser, domain name, and operating system type)
- URLs that refer visitors to our sites
- Dates and times of visits to our sites
- Information on actions taken on our sites (such as page views and site navigation patterns)
- A general geographic location (such as country and city) from which a visitor accesses our websites
- Search terms that visitors use to reach our sites and the webpage that led you to the Sites
Information Collection and Use
The information we collect from you is used to conduct transactions with you, including fulfilling your purchases of our products, to send you information or content in which you may be interested, and keep you abreast of any updates related to our site. We also use this information to personalise and continually improve our site, services and your experience with them.
Information Collected Upon Registration
You may browse our site without registering. If you would like to place an order, we do not require you to register with us on the site.
In some circumstances, such as making a purchase of our products, we will request that you provide your credit card or acceptable payment option and your billing address and shipping address. We neither store nor have records of your payment information. Please see above for more details.
We may also collect personal information to assist in identifying ways in which we can provide you with a better service, or enhance your experience of our website and mobile site.
Unless you tell us otherwise, Cocoa and Vanilla may use personal information about you for marketing and research purposes. You can let us know at any time if you no longer wish to receive marketing material. Please note that we may still need to use your personal information to provide you with the products you have requested from us as a customer.
Our website may contain links to online forums. Think carefully before you post or publish any personal information in these forums as it will be publicly available.
Links to other websites
Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-Cocoa and Vanilla website, please understand that Cocoa and Vanilla is not responsible for the privacy practices of that site.